Helpful Resources2022-06-20T07:21:20-04:00


Concerned Friends volunteers respond to calls seeking assistance on behalf of a family member or friend living in a long-term care home. For information on choosing a long-term care home, navigating a complex system, or resources for resolving a problem within a home contact us by email or call our answering service to leave a message at 416-489-0146 (toll-free at 1-855-489-0146). The phone is monitored Monday to Friday and a volunteer will respond within 48 hours.

Choosing a Long-Term Care (LTC) Home

    • Our  guidance document Choosing a LTC Home and Checklist  has been compiled based on industry knowledge and represents the expressed opinions of Concerned Friends volunteers. Click here to access the document.
    • To locate the long-term care homes within a given radius, an interactive map is  searchable by postal code. This site provides information such as number of beds, who operates the home, home type (for-profit, non-profit, municipal), whether the facility is accredited, designated under the French Language Services Act, date of last inspection and inspection reports.
    • Health Quality Ontario provides data on wait times for admission to long-term care homes, the quality of resident care, and other measures of long-term care home performance.

Long-Term Care Home Residents’ Rights and Complaint Process

In Ontario, long-term care homes must follow a law called the Long-Term Care Homes Act. It includes a Residents’ Bill of Rights to make sure that long-term care homes are truly homes for the people who live in them. Community Legal Education Ontario (CLEO) and the Advocacy Centre for the Elderly (Ace) developed a user-friendly guidance document Resident Bill of Rights.

When you feel your rights have not been met you can make a complaint to the ministry. Click here for more information. The ministry will respond quickly to urgent complaints — in some cases, on the same day. For non-urgent complaints, contacting a home directly is often the best and fastest way to address a problem.

Concerned Friends’ Summaries of Ministry of LTC Inspection Reports

Public Inquiry into the Safety and Security of Residents in the Long-Term Care Homes System
2019 Long-Term Care Home Public Inquiry
Long Term Care Public Inquiry Overview Presentation at Concerned Friends 2019 Annual General Meeting.