Helpful Resources2022-04-19T17:55:49-04:00


Concerned Friends volunteer advocates respond to calls seeking assistance on behalf of a family member or friend living in a long-term care home. For information on choosing a long-term care home, navigating a complex system, or resources for resolving a problem within a home contact us by email or call our answering service to leave a message at 416-489-0146 (toll-free at 1-855-489-0146). The phone is monitored Monday to Friday and a Volunteer Advocate will respond within 48 hours.

Choosing a Long-Term Care (LTC) Home

    • Our  guidance document Choosing a LTC Home and Checklist  has been compiled based on industry knowledge and represents the expressed opinions of Concerned Friends volunteers. Click here to access the document.
    • To locate the long-term care homes within a given radius, an interactive map is  searchable by postal code. This site provides information such as number of beds, who operates the home, home type (for-profit, non-profit, municipal), whether the facility is accredited, designated under the French Language Services Act, date of last inspection and inspection reports.
    • Health Quality Ontario provides data on wait times for admission to long-term care homes, the quality of resident care, and other measures of long-term care home performance.

Long-Term Care Home Residents’ Rights and Complaint Process

In Ontario, long-term care homes must follow a law called the Long-Term Care Homes Act. It includes a Residents’ Bill of Rights to make sure that long-term care homes are truly homes for the people who live in them. Community Legal Education Ontario (CLEO) and the Advocacy Centre for the Elderly (Ace) developed a user-friendly guidance document Resident Bill of Rights.

When you feel your rights have not been met you can make a complaint to the ministry. Click here for more information. The ministry will respond quickly to urgent complaints — in some cases, on the same day. For non-urgent complaints, contacting a home directly is often the best and fastest way to address a problem.

Concerned Friends’ Summaries of Ministry of LTC Inspection Reports

Public Inquiry into the Safety and Security of Residents in the Long-Term Care Homes System
2019 Long-Term Care Home Public Inquiry
Long Term Care Public Inquiry Overview Presentation at Concerned Friends 2019 Annual General Meeting.

Election Toolkit

On June 2, Ontario goes to the polls to elect its next provincial government. This is our opportunity, as concerned friends of residents in long-term care homes, to raise awareness of critical issues and encourage all candidates to commit to fixing the system. Click here to download our Election Toolkit that includes important information about:

  • who to contact
  • how to get your message out
  • how best to frame the message
  • key messages, solutions and questions to ask

During the campaign, we need as many voices as possible to raise concerns about the quality of long-term care in Ontario. Add your voice to ours to benefit all Ontarians living in long-term care facilities.