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Individual Advocacy

Advocacy Committee

Not all long-term care homes in Ontario are alike. There are good ones, and not-so-good ones, and none is perfect.

Each year, our team of five volunteer advocates assists hundreds of families to navigate the long-term care system. Some families call us because they need help in choosing a home. Others have already placed a loved one in a home and are looking for advice on how to address concerns that have arisen there.

Anyone looking for help in resolving an issue with a long-term care home, or in navigating the complex long-term care system in Ontario, is encouraged to call the Concerned Friends Action Line:

  • Toronto area: (416) 489-0146
  • Toll-free: 1 (855) 489-0146

Systemic Advocacy

Concerned Friends has representatives on the following committees:

Ministry of Health and Long-term Care

Long-Term Care Quality Inspection Advisory Committee - purpose is to provide advice to the MOH LTC Performance Improvement and Compliance Branch on the LTC Homes Quality Inspection Program.