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Useful Resources

Over the last decade in Ontario there has been a marked increase in the number of resources available online for seniors and non-profit organizations/government agencies dedicated solely to seniors. This is certainly a welcome development for seniors but can also overwhelm with the information now available. In this final section of our LTC 101 Guide, we will try to organize the online information for you while also broadening our focus beyond long-term care homes to include other information for seniors.

Government Resources

The Ministry of Health and Long-Term Care – This is a huge government portfolio and its big sprawling website reflects the ministry’s many responsibilities. Go straight to the section that deals with home, community and residential care services for seniors. This section will walk you through the different types of care available, eligibility, finances, reports on long-term care homes, how to make a complaint, the Long-Term Care Action Line and more. http://www.health.gov.on.ca/en/public/programs/ltc/default.aspx.

Ontario Seniors’ Secretariat – Established by the Ontario government in 1996, the Ontario Seniors’ Secretariat develops programs and services for seniors, partners with seniors’ organizations and provides input on policies concerning seniors. Their website provides information on Ontario’s drug benefit program, elder abuse, finances for seniors, long-term care and more. One of its most useful resources is its comprehensive “A Guide to Programs and Services for Seniors in Ontario” that has information on all the programs and services provided to Ontario seniors by the government, community organizations and service providers. http://www.seniors.gov.on.ca/en/seniorsguide/index.php

Community Care Access Centres (CCAC) – There are 14 CCACs across Ontario that are funded by Local Health Integration Networks through the Ministry of Health and Long-Term Care. All applications for long-term care homes go through the CCAC and it is a rich source of information on care for seniors at home, in the community and in long-term care home.  http://www.ccac-ont.ca/  

Health Quality Ontario – Responsible for measuring and reporting to the public on the quality of long-term care and resident satisfaction. You can search through individual long-term care homes to see how frequently problems like falls or pressure ulcers happen in the home and compare these metrics to other homes. http://www.hqontario.ca

Public Reporting – Search reports on long-term care homes by map, postal code, location or name. Along with basic information such as number of beds, website, and contact information, there are PDFs of all inspection reports (including mandatory, complaint inspection, critical incident inspection and follow-up inspection) from the last two years. http://publicreporting.ltchomes.net/en-ca/default.aspx

Seniors’ Info – Collaboration between the Ontario and federal governments plus municipal partners, this website provides web links to a wide variety of subjects for seniors including transportation, pensions, and retirement. http://www.seniorsinfo.ca/en/welcome

Non-governmental Resources

Advocacy Centre for the Elderly (ACE) – A community legal clinic that provides a range of legal services to low-income seniors in Ontario. The website has a library of legal information about rights, consents, wills, powers of attorney, pensions, long-term care admissions, and more. http://www.acelaw.ca

CareWatch – Their website is a resource for seniors interested in in-home and community-based care. http://www.carewatchontario.com

Older Women’s Network (OWN) – advocates for issues affecting older women, provides mutual support and educational resources. http://olderwomensnetwork.org/

AdvantAge Ontario – They represent not-for-profit providers of long-term care homes and services for seniors. http://www.advantageontario.ca

Ontario Association of Residents’ Councils (OARC) – The umbrella organization of residents’ councils, OARC promotes the formation of residents’ councils and represents their issues to promote legislation. Their website provides all the resources necessary to start and maintain a residents’ council in a long-term care home. http://www.ontarc.com

Ontario Coalition of Senior Citizens’ Organizations (OCSCO) – The largest seniors organization in Ontario, they provide educational programs, information, referral and counseling services, outreach and support, and more. http://www.ocsco.ca/

Family Councils Ontario – They support the development and sustainability of family councils in long-term care homes and facilitate opportunities for family councils to meet. The website provides resources for starting and developing a family council plus a networking bulletin board. https://fco.ngo

Ontario Health Coalition (OHC) – a network of Ontario community organizations, they use their voice to empower members on any matters related to health care. Their website is full of information on all health care issues. http://www.ontariohealthcoalition.ca

Ontario Long Term Care Association (OLTCA) – They represent mainly private, for-profit long-term care home operators in Ontario, and some non-profit home operators. http://www.oltca.com/

Ontario Network for the Prevention of Elder Abuse (ONPEA) – Dedicated to raising awareness about the abuse and neglect of older adults, ONPEA runs a 24 hour safety line and provides resources for seniors and homecare workers. http://www.onpea.org/