History

On September 7, 1980 a small group of people met at the Bedford Park Church in Toronto to discuss their concerns about the care their family members were receiving in long-term care facilities. They had responded to a notice in the newspaper placed by Betty Hatt who was upset by the conditions in her mother's nursing home. This dedicated group researched information about nursing homes, started a newsletter, organized publicity and a membership drive, developed by-laws, and, in 1982, incorporated as a non-profit registered charitable organization.

Highlights and Activities

~Concerned Friends influenced amendments to the Nursing Homes Act to include the Bill of Rights for Residents, mandatory reporting of harm to residents, and nursing home financial accountability provisions.

~We advocated for the creation of the Advocacy Centre for the Elderly, the Ontario Coalition of Senior Citizens Organizations, and Residents Councils in long-term care facilities, as well as the mandatory posting of the compliance review report in each home.

~Concerned Friends reviews all Compliance Review Reports and prepares Report Cards that analyses the overall performance of Ontario's long-term care facilities.

~We worked on the standardization of the curriculum for the training of personal support workers, and we continue to have input onto the upgrading of provincial standards for all long-term care facilities.

~Concerned Friends initiated the Family Council Project in 1998 and advocated for a directive to long-term care facilities to support the establishment of autonomous Family Councils. We also urged the Ministry of Health and Long Term Care to provide sustainable funding for the Family Council Project.

~Concerned Friends works closely with other groups to advocate for improvements to the long-term care system, the compliance management program, and the funding process.

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